Pay Water Bill

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We are now offering the ability to pay your Nappanee Water & Sewer Utility online! Click the button below to get started today!

FAQs

Advanced Features

What is Pay by Text?
What is Account Linking?
Can I start receiving paper bills again?
If I sign up to Go Paperless, how will I receive my bills?
What if I already have AutoPay set up with my bank?
What is the difference between AutoPay and a scheduled payment?
What are scheduled payments?
I'm signed up for AutoPay but do not see anything showing under "Upcoming Scheduled Payments"
Can I cancel AutoPay?
What is AutoPay?

General

What are some benefits of paying a bill online?
What are some of the benefits of receiving my bill electronically?

Getting Help

I accidentally deleted my current email notifications, what should I do?
Who do I contact with questions about my bill or if I'm having trouble using the online system?

Payment

How do I change my account information?
Will I be able to print a copy of my bill?
How long will my payment history be maintained?
Can I tell if my payment has been posted?
How long does it take for online payments to process?
How will I know that my payment has been acccepted?
Are there fees for paying online?
Which bills can I pay online?
What forms of payment can I use?

Security

What is PCI Compliance and why is it so important?
Is my credit card & checking account information safe when paying online?
Is my information secure?

Using the System

I forgot my Password, how do I access my account?
Do I need to register to pay a bill?
Will I recieve a confirmation email that my bill has been paid?
When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
Do I have to enter an email address to make a payment?
What if I can't locate my bill?